Responsible gambling software experts bring the power of mentor to players of Die-Spielbank.de, the first state-owned operator of virtual slots within Germany
Market-leading compliance software experts Neccton have landed another major partner in Germany, with Sächsische Spielbanken-GmbH & Co. KG. Their online slots product went live in January 2023 under Die-Spielbank.de.
As the first state provider allowed to run virtual slot games with real-money prizes, the operator has attracted a lot of attention; therefore the company has acted wisely when it comes to player protection, adopting Neccton’s mentor software as its RG and AML solution.
Neccton’s success in Germany’s burgeoning online gaming market is both a testament to the company’s background in RG research, and the industry’s forward-thinking approach to player protection.
Neccton’s software was developed as a result of over 15 years of academic research by Dr Michael Auer, company director and head of development. Dr Auer is regarded as one of the world’s leading lights in academic RG research, and mentor is the very fruit of his work. Dr Auer’s research is also commonly cited by regulatory bodies in operator guidelines.
As a result, Die-Spielbank.de players are now protected by mentor’s AI-driven real-time data analysis, which tracks possible problematic gambling behaviour and works to help both players and operators to identify potential issues early. The tool recognises triggers such as a significant increase in deposit frequency, and alerts the operator and directly contacts the player, helping the end user make better-informed decisions.
mentor also includes modules for Fraud, AML and a CRM so Neccton’s customers can solve many issues with a single supplier.
Dr Auer said of the new partnership: “It speaks volumes that so many operators in this new market have opted to work with us for their player protection and more. Working with us means that player issues can be detected early – but also, my research has shown that players who gamble responsibly are more loyal, and their customer lifetime is significantly longer. It truly makes financial sense for operators to protect their players, and that is precisely what we do to everyone’s benefit.”
Kurt Böhm, Head of Online Casino Operations, is very confident about this partnership: “Neccton’s mentor software is well known and proven within the iGaming industry. Therefore we trust the software and are delighted about the partnership with Neccton. We are looking forward working closely with Dr Michael Auer and the whole Neccton team.”