Clearer spending information for Victoria players

New standards have been introduced in Victoria, Australia for how spending information is displayed for wagering account holders.

This follows inconsistencies discovered by the Victorian Gambling and Casino Control Commission in how such information was presented in activity statements from a number of providers.

The changes will exclude free and bonus bets from net loss figures, making the true amount spent and lost clearer.

Wagering providers will need to use plain English, avoid unnecessary jargon, and limit the use of colours to black and red. The same gambling harm taglines that appear at the end of wagering gambling advertisements must also be displayed on each statement.

Following an extensive implementation period, from April 1, 2024 all wagering providers operating in Victoria are required to comply with the new standards. Non-compliance could attract a penalty of 60 penalty units, which is equivalent to $11,538.60 for each non-compliant activity statement issued.

“The days of inconsistent player activity statements are over,” said VGCCC CEO Annette Kimmitt AM. “Wagering account holders will be better informed about their spending – and therefore better equipped to make informed decisions about their gambling – thanks to the clarity and fairness these changes bring.”