Jack Entertainment partners with Konami

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Konami Gaming has been chosen by Jack Entertainment as its exclusive casino management system partner, and will provide its Synkros system.


The Jack Cleveland Casino in downtown Cleveland and Jack Thistledown Racino host more than 2,600 gaming machines and 85 table games. Synkros will monitor them all, as well as manage the clubJack loyalty rewards system.

“As one of the region’s premier entertainment destinations, Jack remains dedicated to providing unparalleled guest experiences by embracing cutting-edge advancements and innovations,” said Van Baltz, senior vice president and chief information officer for Jack Entertainment. “Our collaboration with Konami underscores this commitment, as we aim to engage more guests with exciting and rewarding experiences, leveraging their reliable and cutting-edge systems.”

Randy Caron, vice president of systems sales at Konami Gaming, said: “Since opening as Ohio’s first full-service casino, Jack Entertainment has operated with a focus on creating extraordinary moments for guests. The technology that powers the gaming enterprise is an important piece in creating unique engagement opportunities for guests and ensuring a smooth player experience, which Konami is excited to support through this key Synkros launch.”

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Through the new systems installation, targeted player rewards and offers are created, automated, deployed and tracked through Synkros’ robust single environment. System-delivered casino drawings and tournament events can also be delivered digitally to players directly at the game machine.

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