Innovative Technology’s Mirko Zwing is celebrating a personal milestone in reaching 15 years’ service with the UK money processing company.
Zwing is with the technical support team at the company’s German office in Pinneberg. He commented: “I first joined the company in 2006 as a repairs technician, just as the original NV10 was released.
“Soon after I started, the company began to release many new products and I was responsible for providing customer training for the BV range of validators.
“I gradually moved from my repairs role to being appointed the first, dedicated customer support engineer in Germany in 2009. The German support team later merged with UK support where I enjoyed being part of a bigger team and soon took the role of lead customer support engineer.
“Then in March 2020 I was delighted to be given the opportunity to take on more of a management role as customer support manager, heading up the UK and European technical support teams for gaming customers and being responsible for support in Spain, South America, Asia and Oceania for both gaming and retail clients.”