Crown Resorts is under fire from the Victorian royal commission in Australia for its “continual inaction” in regard to responsible gambling despite having the “ability, money and technology” to improve.
The inquiry into Crown’s hand in gambling harm and prevention is one of the areas of focus of the Victorian royal commission into Crown’s suitability to hold a licence in Victoria.
Submissions to the inquiry suggested that gamblers at Crown Melbourne were three times more likely to experience gambling harm than those betting at other venues.
The inquiry heard that Crown Melbourne has only 12 responsible gambling advisers working at any time during the day, who are expected to monitor an estimated 64,000 visitors per day.
Commissioner Raymond Finkelstein said this would achieve “next to nothing.”
“I’m just trying to work out how a handful of people can look out for people suffering from gambling problems,” he said. “It can’t be done. It is physically, humanly impossible.”
Source: Asia Gaming Brief